Aero Star Aviation Services is a leading provider of aviation solutions, committed to delivering exceptional service and exceeding customer expectations.
What will you do?
The Customer Service Agent is responsible for providing exceptional customer service to airline passengers during the crucial pre-flight stages. This role involves verifying travel documents, processing baggage, managing boarding procedures, and ensuring a smooth and efficient passenger experience.

Responsibilities:

• Verify passenger identification and travel documents (passports, visas, tickets, etc.).
• Confirm flight reservations and assign seats according tpassenger preferences and availability.
• Issue boarding passes and baggage claim tags.
• Collect baggage fees (if applicable).
• Provide information regarding baggage allowances, security regulations, and other travel advisories.
• Handle special requests from passengers (e.g., wheelchair assistance, special meals).
• Announce boarding calls and manage the boarding process according testablished procedures.
• Verify boarding passes and ensure accurate passenger counts.
• Assist passengers with seat assignments and resolve any boarding issues.
• Communicate with the flight crew regarding passenger numbers and any special boarding needs.
• Ensure on-time departures by efficiently managing the boarding process.
• Provide excellent customer service by addressing passenger inquiries and resolving issues promptly and professionally.
• Handle difficult or demanding passengers with tact and diplomacy.
• Maintain a calm and professional demeanour in stressful situations.
• Adhere tall safety and security regulations and procedures.
• Report any suspicious activity or security breaches.
• Ensure compliance with airline and airport regulations.

Qualifications: