At every Egyptian airport, our dedicated Aero Star team is your first point of contact, ensuring a smooth journey from check-in to Arrival. Representing a wide range of airlines, our agents are committed to providing personalized service tailored to your specific needs. With extensive training, we’re equipped to handle any travel situation and make your Passengers experience as enjoyable as possible from Check-in to boarding.

More Than Just a Lounge:  Provide your customers with a haven of peace and productivity at the airport. Our partner lounges offer comfortable seating, complimentary refreshments, reliable Wi-Fi, and dedicated workspaces – everything they need for a relaxing pre-flight experience.

Aerostar offers special services for passengers with reduced mobility (PRM). The PRM service is offered to travelers whose mobility is restricted due to a physical or mental disability or related limitations. Specially trained staff accompany passengers before departure or after arrival on their way through the airport and from/to the aircraft. The services include the use of wheelchairs, electric carts and special vehicles to help a passenger in a wheelchair to the aircraft door.

At AeroStar, we understand the frustration of mishandled baggage.  As soon as a passenger reports a lost or misplaced bag, we take immediate action, initiating a comprehensive search process. Our team utilizes the World Tracer system to trace passenger baggage’s journey globally and works closely with Egyptian airport customs officials to leverage their local expertise. We conduct thorough searches of all possible areas, including baggage claim, storage, and customs, keeping passengers informed with regular updates throughout the process. Our dedicated customer service team is available 24/7 to answer passenger questions and provide support until passenger baggage is returned.